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Client care
Everything to know before you order, on one page. Lines marked "to confirm" are waiting on Nouran's own wording.
- Delivery and try at home
- Exchange and returns
- Warranty
- Certificates and hallmark
- Size guide
- Care
- Privacy and terms
Delivery and try at home
Experience your piece in person: at home upon delivery, or at our Palm Hills office. Pay only when you are completely enchanted.
- We deliver
- Within Egypt
- Try it
- At home, on delivery
- Office
- Street 88, Palm Hills, October
- Payment
- Once you are enchanted
- Delivery time
- Set with Nouran to confirm
Exchange and returns
This table shows the page's shape. Each line fills from Nouran's approved policy.to confirm
- Exchange window
- to confirm
- Condition
- Unworn, with certificate and box
- Personalised pieces
- to confirm
- How to start
- A WhatsApp message with your order number
Warranty
Warranty length and cover are waiting on Nouran's terms.to confirm
- Length
- to confirm
- Covers
- to confirm
- Service
- Cleaning and a stone check
Certificates and hallmark
Every piece is 18K solid gold, stamped by the Egyptian government assay office. Stones carry IGI / HRD reports, and every piece has its own digital certificate with a QR code.
Size guide
Egyptian sizes for rings and bangles. Not sure? Try two sizes at home on delivery.
- Wrap a thread around your finger, just below the knuckle.
- Mark where it meets and measure the length in millimetres.
- Match the chart or send us the number on WhatsApp.
The charts are samples until Nouran's approved sizes arrive.
Care for your piece
Put it on after perfume and cream, and take it off for sport and the sea. Wipe it with a soft cloth, and store each piece on its own.
Privacy and terms
The current privacy policy stays as it is. Terms of service are written with Nouran.